Friday, December 09, 2011

List of Holidays (2012-2013)

Holiday 2012
New Year's Day Sun, January 01
Chinese New Year Sun, January 23
Valentine's Day Tue, February 14
Ash Wednesday Wed, February 22
International Women's Day Thu, March 08
Purim Wed, March 07 - Thur, March 8
St. Patrick's Day Sat, March 17
Palm Sunday Sun, April 01
Passover Fri, April 06 - Fri, April 13
Good Friday Fri, April 06
Easter Sun Sun, April 08
Easter Mon Mon, April 09
Greek Easter Sun, April 15
Administrative Professionals Week Sun, April 22 - Sat, April 28
Earth Day Sun, April 22
Mother's Day Sun, May 13
Victoria Day Mon, May 21
Father's Day Sun, June 17
Fête Nationale (St. John the Baptist Day) Mon, June 25
Canada Day Sun, July 01
Civic Holiday (except Quebec) Mon, August 06
Labour Day Mon, September 3
Grandparents Day Sun, September 09
Rosh Hashanah Sun, September 16 - Tue, September 18
Yom Kippur Tue, September 25 - Wed, September 26
Thanksgiving Day Mon, October 8
Diwali Tue, November 13
Halloween Wed, October 31
Remembrance Day Sun, November 11
American Thanksgiving Thurs, November 22
Hanukkah Sat, December 8 - Sun, December 16
Christmas Tue, December 25
Boxing Day Wed, December 26
Kwanzaa Wed, December 26 – Tues, January 1, 2013
New Year's Eve Mon,  December 31


Holidays 2013
   
New Year's Day Tue, January 01
Chinese New Year Sun, February 10
Valentine's Day Thur, February 14
Ash Wednesday Wed, February 13
International Women's Day Fri, March 08
Purim Sat, February 23 - Sun, February 24
St. Patrick's Day Sun, March 17
Palm Sunday Sun, March 24
Passover Mon, March 25 - Mon, April 01
Good Friday Fri, March 29
Easter Sun Sun, March 31
Easter Mon Mon, April 01
Greek Easter Sun, May 05
Administrative Professionals Week Sun,  April 21 - Sat, April 27
Earth Day Mon, April 22
Mother's Day Sun, May 12
Victoria Day Mon, May 20
Father's Day Sun, June 16
Fête Nationale (St. John the Baptist Day) Mon, June 24
Canada Day Mon, July 01
Civic Holiday (except Quebec) Mon, August 05
Labour Day Mon, September 02
Grandparents Day Sun, September 08
Rosh Hashanah Thur, September 05 - Fri, September 06
Yom Kippur Fri, September 13 - Sat, September 14
Thanksgiving Day  Mon, October 14
Diwali Sun, November 3
Halloween Thur, October 31
Remembrance Day Mon, November 11
American Thanksgiving Thur, November 28
Hanukkah Wed, November 27 - Thur, December 5
Christmas Wed, December 25
Boxing Day Thurs, December 26
Kwanzaa Thu,  December 26 - Wed, January 1, 2014
New Year's Eve Tues, December 31

Wednesday, December 07, 2011

Order Gatherers Are Sneaky

Soon after publishing our last post, someone commented:

"Great post. I found it very informative. Real Montreal florists."  
Note: I changed the link in all examples.

Do you notice something fishy about this comment? You should. First, the comment is not a real reply to the post. Second, the anchor text in the comment is rich in competitive keywords. In other words, this comment was made for the sole purpose of creating a link to a different website. After some research, we discovered that it was an order gatherer trying to create link to his online store. All real florists should be aware of this sneaky technique.

Today, we will continue spreading the word for Florists for Change.  We will show how we discovered a new Canadian order gatherer. They pose as a variety of Canadian florists. They have at least one misleading Montreal florist website (MontRoyalFlorist.ca).

Step 1: Look at their website

We began by looking at their website. We noticed that many pages were spamming keywords. For example, "Montreal Florist" appeared every few words on their 'About Us' page and almost always as anchor text.  "Montreal Flower Delivery" was also splattered everywhere. Keyword spamming is not highly valued by Google, but it is valued by men and women who don't understand a fundamental principle of search engine optimization: quality content.

The second thing we noticed was that this fake florist's Twitter and Facebook accounts linked to a totally different florist located Ontario. I did not verify if this Ontario florist was real. I was just surprised by the boldness of the order gatherer's link building team.

Step 2: Check their address

After being profoundly disturbed by the front, we decided to verify their contact information. We found a local phone number but no address. Instead of an address, we saw a screenshot of a map of Montreal. In any case, some order gatherers might be tempted to display a false address. An easy way to check if an online florist is honest is to check the location on Google street view. Do you see a flower shop located at that address? If yes, can you make out the name of the store?

Montreal Florists

Step 3: Call the local phone number

The last step we took was to call their local number. It took two attempts to get an answer. We asked for the exact address of Mont-Royal Florists and were told we had the name wrong name. It was quite confusing because they claimed to be representatives of Montreal Florists. After asking if we could visit the shop, they put us on hold for 10 minutes. They finally gave us an address which was no where near the area shown on their map of Montreal. Checking on Google street did confirm that there was a florist at that location. However, this particular Montreal florist had a different name and a different visible phone number...

Monday, November 07, 2011

Florists for Change, Why?

Florists for Change held their second meeting this October to discuss the frustrations of the local florist community. The main problem is the way wire-services have reacted to the growing number of order gatherers online. Order gatherers deprive local flower shops of income and wire-services have ignored this problem. Wire-services provided an essential tool to florists; the ability to network with other florists around the world. In the past, if a client needed to deliver flowers to someone in an other city, he would place the order with his local florist. The order would get passed to the wire-service. Then, the wire-service would transfer the order to a flower shop in the other city.

The money flow would go something like this. The florist or order gatherer who takes the order gets 20% of the order + service charges. The wire-service receives a 7% cut and also charges a monthly fee to florists or order gatherers within their directory. The delivering florist would have to fill the 100% of the order with only 73% of the money. The system used to work fine because the number of wire-ins (received orders) and wire-outs (orders transfered) would balance out. Now, the shops perform less wire-outs because customers rely on the internet to place orders. Online, order gatherers pose a threat to the florist community, because they do not provide any service. They only gather orders and sell the information!

How Order Gatherers Trick Consumers


Montreal Roses Example

Paul would like to buy half a dozen roses for his grandmother. Paul lives in Montreal and his grandma lives in Toronto. He has three options:
  1. Buy the roses in Montreal and drive to Toronto.
  2. Order the flowers to be delivered through a Montreal florist.
  3. Place the order with a florist in Toronto.
Paul doesn't want to waste a day driving. He decides to find a Toronto florist online and place his order online. After placing his order, he realizes that the Toronto florist does not have a Toronto address, but is actually in Sault Saint-Marie! He has been deceived by an order-gatherer.

Order Gatherers take advantage of the system. They optimize their websites for specific areas and gather orders. They do not even need to be florists. They must only present themselves as such to get 20% profit on any single delivery order they receive! In addition, order gatherers often do not explain to their customer that tax might be deducted from their orders on the delivering end. This is why it is always best to place orders through your local florist or to verify that the online florist is a real florist. They have the knowledge and experience required to give great customer service.

Real Florist or Order Gatherer?

It is not because you see the logos of wire-services such as FTD or Teleflora that a web site represents a real florist. You should always verify the online store's phone number and address. If there is only a 800 number, you are probably dealing with an order-gatherer. There must always be a phone number with appropriate area code and a physical address. In addition, to ensure you get quality service, always call the shop and ask them questions about the flowers. Trust your instinct!

Florists for Change

The Florists for Change mission is to put pressure on the wire-services. They want wire-services to refuse order-gatherers access to their directories. If wire-services do not accept to do this, Florist for Change might have to become a new breed of wire-service.